Appeal Timeframe
Submit your appeal within 30 to 90 days of rejection
Processing Time
Appeals are processed within 60-90 days by the Tribunal
Application Fee
The appeal process is completely free of charge
How Do I Exercise My Right to Appeal?
If your COVID-19 SRD application was rejected and you disagree with the decision, you have the right to appeal to the Independent Tribunal for Social Assistance Appeals (ITSAA). The appeal must be lodged within 30 to 90 days of receiving the rejection notification.
Important Note
Each rejected month requires a separate appeal. You must submit individual appeals for each month your grant was rejected.
Step-by-Step Appeal Process
Verify Your Information
Ensure that all your personal information on the SRD DSD Appeal platform is complete and correct. Double-check details such as your ID number, contact information, and banking details.
Update Contact Details
If necessary, update your contact details using the provided link on the appeal platform. This ensures you'll receive notifications about your appeal status.
Save Your Information
Click the "Save" button to store your updated information securely before proceeding with the appeal process.
Accept Terms and Conditions
Carefully read and accept the terms in the Declaration and Consent Documents. This is a legal requirement for processing your appeal.
Submit Your Appeal
Click the "Submit" button to finalize your appeal. Wait for the confirmation message that indicates your appeal was successfully submitted.
What Happens After Submission?
The Independent Tribunal will process your appeal within 60-90 days. They will:
- Review your application details against eligibility criteria
- Check databases for alternative financial support
- Confirm your income is below the threshold (R350 per month)
- Notify you electronically about the appeal outcome
You will be redirected to the official SASSA SRD appeal platform
Additional Legal Information
The Independent Tribunal considers appeals based on the Social Assistance Act and COVID-19 SRD Regulations. It's important to submit your appeal promptly after receiving your rejection notification.
Income Verification
The Tribunal will check various databases to confirm you're not receiving alternative financial support and that your income is below R350 per month.
Further Legal Recourse
If you're unsatisfied with the Tribunal's decision, you may approach the High Court within 180 days under the Promotion of Administrative Justice Act, 2000.
Contact Information
Department of Social Development
Independent Tribunal for Social Assistance Appeals (ITSAA)
Postal Address
Private Bag x 901, Pretoria, 0001
Telephone
012 312 7727
Fax
086 534 3124 or 086 216 371
Frequently Asked Questions
Tips for a Successful Appeal
Submit Early
Don't wait until the last day of the appeal window. Submit your appeal as soon as possible after receiving the rejection notification.
Double-Check Information
Ensure all your personal details are accurate and up-to-date. Incorrect information could lead to another rejection.
Keep Contact Details Updated
Make sure your phone number is active and correct so you can receive notifications about your appeal status.
Save Your Reference Number
Keep the confirmation and reference number you receive after submitting your appeal in a safe place.
Ready to Submit Your Appeal?
Don't delay if you believe your SRD grant application was incorrectly rejected. Submit your appeal today and exercise your right to have your case reviewed.